All your information is sent directly to our email....saves us from having to look up your records and address info. Faster Dispatching and Arrival Time.
All submissions are also captured in our database. So we have a date and time stamp on every web form submitted.
Each form is automatically emailed to at least 3 people who are addressing all incoming calls and emails to ensure we respond within 1-4 hours during normal business hours. After hour calls will be handled within 8 hours or the next business day.
Please note: All Emergencies will jump to the top of the list.
Emergencies include - Winter Loss of Heat, Summer Loss of AC, Leaking Water, and or Foul Cesspool Odors.
Senior Citizens and Handicapped Get Top Priority.
A slow dripping faucet that has been dripping for 3 months....doesn't constitute an emergency.
Please "don't cry wolf" to all customers and McBill when declaring and emergency....it helps us all.